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CLEAR VENT AFRICA SURVEY

PLEASE TAKE THE TIME TO COMPLETE THE SURVEY TO HELP US BETTER OUR SERVICE

Assessing Client Satisfaction

The client satisfaction survey is designed to collect a feedback on our clients' satisfaction with our services. This will help us greatly in serving our clients effectively keeping in mind their constantly changing business needs.

1. Are you satisfied with the company's services?

  Yes, I am
  Somewhat
  Not sure
  No, not as much as I expected
  No, not at all
  N/A

2. Was you Kitchen Canopy Extraction System cleaned to your expectations?

  Yes
  No
  Can't Say

3. How will you rate our services in the following areas?

	Very good	Good	Average	Poor	Unsatisfactory
Reliability of our services
Responsiveness of our representatives in meeting clients' needs
Courtesy in dealing with clients
The cost of our services
Relevance of services to clients' needs

4. Was your Kitchen left clean and neat after the service

  Yes
  No
  Can't Say

5. How can we further improve our services?

6. How true are the following statements about our service representatives?

	True	Somewhat true	Not sure	False
They are well trained
They are well supervised.
They are professional in their conduct.
They are quick to respond to your requirements.
They have good knowledge in their field of expertise.
They respond to your queries keeping in mind your individual requirements.

7. How will you rate our company in understanding your business requirements and providing you with compatible solutions?

  Excellent
  Good
  Average
  Poor
  Unacceptable

8. How would you rate our performance vis a vis other companies?

  Very good
  Good
  Average
  Poor
  Unsatisfactory