1. Please specify your gender. Male Female
2. What is your nationality ? American Canadian UK Australian Other, please specify
3. How did you contact technical support? Telephone E-mail Fax Other, please specify
4. The amount of time I had to wait to speak with a technical support staff member was reasonable. Strongly Disagree Disagree Undecided Agree Strongly Agree
5. The technical support staff was helpful. Strongly Disagree Disagree Undecided Agree Strongly Agree
6. The technical support staff was easy to understand. Strongly Disagree Disagree Undecided Agree Strongly Agree
7. Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member? Resolved by initial contact Transferred to another staff member Problem not resolved
8. Was your problem resolved on the first contact to technical support or was additional technical support contact required? Resolved on first contact Required more than one contact Problem not resolved
9. Overall, how would you rate the quality of the assistance you received from technical support? Very poor Poor Good Very Good Excellent
10. Overall, how would you rate your satisfaction with the technical support services you received? Dissatisfied Satisfied Very Satisfied
11. Do you have any suggestions for improvement of our technical support services?
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