1. How would you rate your satisfaction with the way our technical support representative conducted himself/herself in the following areas?
2. Did the customer support representative listen to you patiently and respond immediately, when you contacted him? Yes No Any other,please specify
3. How satisfied are you with the service provided by the technical support representative? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied
4. How many times in the last one year have you contacted our customer support representative?
5. Was the technical support representative able to solve your problem? Yes No Any other, please specify.
6. What kind of problems and queries did you take to our technical support representative? Query regarding products and services offered by the company Query regarding delivery and installation of an equipment Issue regarding the maintenance of the equipment Problem arising in the eqipment(s) and the repairs required Query regarding technical assistance required in handling the equipment Any other, please specify.
7. What kind of behavior did the technical support representative demonstrate on your interaction with him/her? Very friendly Friendly Not sure Somewhat friendly Not at all friendly
8. Why do you feel that way?
9. Please give your suggestions on how we can further improve our technical support service.
10. How prompt was the customer service representative in taking your call? Very prompt Quite prompt Not sure Slow Very Slow
11. Please mention name and/or email id of the technical support representative who handled your query or complaint.
12. On the basis of your previous interaction with our customer support representatives, how will you rate their performance? Excellent Good Average Unsatisfactory Poor
13. Did you find him/her competent enough to handle your problem? Yes No Can't say
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