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 Customers' Satisfaction survey: Quality of Mesra Alam Sendirian Berhad Coverall
Purpose of Survey: 1/ How satisfied are you with Mesra Alam Sdn Bhd 2/ How satisfied are you with the product (Inherently Fire Retardant Coverall) 3/ How efficient you view the customer service of Mesra Alam Sdn Bhd Tujuan Kajian: 1 / Adakah anda berpuas hati dengan Mesra Alam Sdn Bhd 2 / Adakah anda berpuas hati dengan produk (Inherently Fire Retardant Coverall) 3 / Bagaimana efisien anda melihat perkhidmatan pelanggan dari Mesra Alam Sdn Bhd

Customers' Satisfaction survey: Quality of Mesra Alam Sendirian Berhad Coverall

Purpose of Survey: 1/ How satisfied are you with Mesra Alam Sdn Bhd 2/ How satisfied are you with the product (Inherently Fire Retardant Coverall) 3/ How efficient you view the customer service of Mesra Alam Sdn Bhd Tujuan Kajian: 1 / Adakah anda berpuas hati dengan Mesra Alam Sdn Bhd 2 / Adakah anda berpuas hati dengan produk (Inherently Fire Retardant Coverall) 3 / Bagaimana efisien anda melihat perkhidmatan pelanggan dari Mesra Alam Sdn Bhd

1.  How satisfied are you with the following aspects of our customer service?

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
The quality of customer service.
The speed with which your complaint was dealt with.
The way in which your complaint was dealt with.


2.  What do you think about the quality of advice you receive from us?

  Very good
  Good
  Neutral
  Unsatisfactory
  Poor


3.  Have you ever purchased any products from Mesra Alam Sendirian Berhad?

  Yes
  No


4.  Do you find our website easy to navigate?

  Yes
  No


5.  What changes would you suggest that will help us improve our service to our customers?



6.  As a customer how frequently do you buy our company's services?

  Daily
  Weekly
  Monthly
  Infrequently
  Bought just once
Other


7.  How fast do you think are we in delivering information asked by you?

  Very fast
  Fast
  Average
  Slow
  Very slow


8.  How did you find doing business with us in comparison to doing business with other companies offering similar services?

  Much better
  Better
  The same
  Worse
  Much worse


9.  On the basis of your interaction with our staff how far do you agree with the following statements?

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
The staff was knowledgeable.
The staff was courteous and polite.
The staff treated you as a valued customer.


10.  How would you rate the value for money of our products and services?

  Very good
  Good
  Neutral
  Poor
  Very poor