1. How would you rate the value for money of our products and services? Very good Good Neutral Poor Very poor
2. Do you find our website easy to navigate? Yes No
3. As a customer how frequently do you buy our company's services? Daily Weekly Monthly Infrequently Bought just once Other
4. How satisfied are you with the following aspects of our customer service?
5. On the basis of your interaction with our staff how far do you agree with the following statements?
6. How fast do you think are we in delivering information asked by you? Very fast Fast Average Slow Very slow
7. How did you find doing business with us in comparison to doing business with other companies offering similar services? Much better Better The same Worse Much worse
8. What do you think about the quality of advice you receive from us? Very good Good Neutral Unsatisfactory Poor
9. What changes would you suggest that will help us improve our service to our customers?
10. Have you ever purchased any products from Mesra Alam Sendirian Berhad? Yes No
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