Survey Created by: on Monday, May 7, 2012

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 DOE Equipment Repair Satisfaction Survey
Customer satisfaction survey for Caltrans Division of Equipment repair shops.

Measuring customers' satisfaction with the technical support team.
The customer satisfaction with technical support survey is created to measure how satisfied the customers are with the way they are handled by the technical support representatives and customer service representatives.
1.  What kind of behavior did the DOE representative demonstrate on your interaction with him/her?

  Very friendly
  Friendly
  Not sure
  Somewhat friendly
  Not at all friendly


2.  Did you find him/her competent enough to handle your problem?

  Yes
  No
  Can't say


3.  Please mention name and/or email id of the technical support representative who handled your query or complaint.



4.  What kind of problems and queries did you take to our technical support representative?

  Query regarding products and services offered by the company
  Query regarding delivery and installation of an equipment
  Issue regarding the maintenance of the equipment
  Problem arising in the eqipment(s) and the repairs required
  Query regarding technical assistance required in handling the equipment
Any other, please specify.


5.  How satisfied are you with the service provided by the technical support representative?

  Very satisfied
  Somewhat satisfied
  Neither satisfied nor dissatisfied
  Somewhat dissatisfied
  Very dissatisfied


6.  Why do you feel that way?



7.  How would you rate your satisfaction with the way our technical support representative conducted himself/herself in the following areas?

Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
Handling and reolving customer problems
Professional attitude
Promptness in solving the problem
Understanding customers' needs and requirements
Quality of advice


8.  How many times in the last one year have you contacted our customer support representative?



9.  Did the customer support representative listen to you patiently and respond immediately, when you contacted him?

  Yes
  No
Any other,please specify


10.  On the basis of your previous interaction with our customer support representatives, how will you rate their performance?

  Excellent
  Good
  Average
  Unsatisfactory
  Poor


11.  Please give your suggestions on how we can further improve our technical support service.