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1. Did you find the DOE representative competent enough to handle your problem?
Yes
No
Can't say
2. DOE would like to recognize employees who perform admirably. Please mention name and/or email id of the technical support representative who handled your query or complaint.
Not required
3. Why do you feel that way?
4. How would you rate your satisfaction with the way our technical support representative conducted himself/herself in the following areas?
5. Did the shop representative listen to you patiently and respond immediately, when you contacted him?
Yes
No
Other, please specify
6. On the basis of your interaction with our customer support representatives, how will you rate their performance?
Excellent
Good
Average
Unsatisfactory
Poor
7. Please give your suggestions on how we can further improve our technical support service.
8. The Division of Equipment's Objective is to:
Focus on Core Business, Excellent Communication, and Strong Partnerships to Provide the Highest-Quality Equipment and Service to our Valued Customers
In my experience with Shop Staff I found them to be:
9. In my experience Shop staff:
10. What is the ID# of the equipment DOE Shop recently repaired and is the subject of this survey?
11. The Division of Equipment's Objective is to: Focus on Core Business, Excellent Communication, and Strong Partnerships to Provide the Highest-Quality Equipment and Service to our Valued Customers In my experience with Shop Staff I found them to be:
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