Share the Survey:
 HAMM User Satisfaction With IT Technical/Infra Support Survey
The purpose of this type of survey is to gauge how satisfied all of you as our customers are. We appreciate your honest feedback. Please answer all of the following questions and click on the "Submit Survey" button when you are done
Measuring customers' satisfaction with the technical support team.
The customer satisfaction with technical support survey is created to measure how satisfied the customers are with the way they are handled by the technical support representatives and customer service representatives.
1.  Please mention name and/or email ID of the HAMM IT Technical Support representative who handled your query or complaint.



2.  Was the HAMM IT Technical Support representative able to solve your problem?

  Yes
  No
Any other, please specify.


3.  What kind of problems and queries did you take to our HAMM IT Technical Support representative?

  Query regarding products and services offered by the company
  Query regarding delivery and installation of an equipment
  Issue regarding the maintenance of the equipment
  Problem arising in the eqipment(s) and the repairs required
  Query regarding technical assistance required in handling the equipment
Any other, please specify.


4.  Please give your suggestions on how we can further improve our HAMM IT Technical Support service.



5.  On the basis of your previous interaction with our HAMM IT Technical Support representatives, how will you rate their performance?

  Excellent
  Good
  Average
  Unsatisfactory
  Poor


6.  How satisfied are you with the OVERALL quality of the service you received?

  Very satisfied
  Somewhat satisfied
  Neither satisfied nor dissatisfied
  Somewhat dissatisfied
  Very dissatisfied


7.  Did the HAMM IT representative listen to you patiently and respond immediately, when you contacted him?

  Yes
  No
Other, please specify


8.  How would you rate your satisfaction with the way our HAMM IT Technical Support representative conducted himself/herself in the following areas?

Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
Handling and reolving customer problems
Professional attitude
Promptness in solving the problem
Understanding customers' needs and requirements
Quality of advice


9.  Did you find him/her competent enough to handle your problem?

  Yes
  No
  Can't say


10.  How prompt was the HAMM IT representative in taking your call?

  Very prompt
  Quite prompt
  Not sure
  Slow
  Very Slow


11.  Why do you feel that way?



12.  What kind of behavior did the HAMM IT Technical Support representative demonstrate on your interaction with him/her?

  Very friendly
  Friendly
  Not sure
  Somewhat friendly
  Not at all friendly


13.  How many times in the last one year have you contacted HAMM IT support representative?