Understanding Customer Loyalty
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The loyalty program design survey is created to find out what keeps customers loyal to a particular brand's product(s) and services.
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1. Was the staff in the store able to resolve your query regarding the product?
Yes
No
Somewhat
2. Please specify how frequently do you buy our product (Insert the name of the product here).
once a week
once a month
once in three months
once in six months
once a year
Other
3. Please specify your gender.
Male
Female
4. In which category does your annual income fall?
Under EGP 20,000
EGP 20,000 to EGP29,000
EGP 30,000 to EGP 39,000
EGP 40,000 to EGP 49,000
EGP 50,000 to EGP 69,000
EGP 70,000 to EGP 89,000
EGP 90,000 to EGP 109,000
$110,000 and above
5. Which age group do you fall into?
21 and Under
22 to 34
35 to 44
45 to 54
55 to 64
65 and Over
6. How would you rate this product?
Very good
Good
Average
Poor
Very Poor
7. How friendly and helpful was the staff in the store in explaining the benefits of the product?
Very friendly
Friendly
Disinterested
Unfriendly
Very Unfriendly
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