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1. How likely is it that you would recommend cinepolise Movies Theater to a friend or colleague?
Not at all likely extremely likely
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
2. How often do you visit cinepolis movie Theater?
a) Daily
b) Weekly
c) Fortnightly
d) monthly
e) occasionally
3. Who influences you to visit cinepolis movie Theater
a) Friends
b) Self
c) Family
d) Other_______________
4. Would you recommend cinepolise service to colleagues or contacts within your industry?
Yes
No
Can't Say
5. According to you, what is the best service or product of this company?
6. What according to you is an ideal loyalty Card/program?
7. Give your opinion about cinepolise service toward customers?
a) Feel happy
b) Satisfied
c) Average
d) Poor
8. Do you want to give any suggestion about any in the cinepolis service?
9. Overall how satisfy and dissatisfied are you with club cinepolis?
1. Satisfied
2. Highly satisfied
3. Extremely satisfied
4. Highly dissatisfied
10. If yes, How long have you been customer of club cinepolis
b) This is Frist time
c) Last six moths
d) 1-2 year
e) 3 or more years
11. Do you receive periodic and proper updates regarding offers and promotions (mail/sms/calls) from club cinepolis?
Yes
No
Can't Say
12. All problems and Queries are solved and answered at the cinepolise help desk?
a) Strongly agree
b) Disagree
c) Agree
d) Strongly disagree
e) Neutral
13. Overall the value of cinepolis services compared with the price paid is ?
a) Poor
b) Fair
c) Good
d) Very good
e) Excellent
14. Do you have club cinepolis card?
Yes
No
Can't Say
15. How would you rate cinepolis overall?
1,2,3,4,5
16. For what specific reason would you prefer multiplex ?
a) Quality
b) Ambiance
c) Food court
d) Others
17. Do you find multiplex in your budget?
Yes
No
Can't Say
18. Please specify your gender.
Male
Female
19. Are you aware about the loyalty programmes?
Yes
No
Can't Say
20. After receiving your recommendation, have any of your friends or relative become a customer of this company?
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