Client Satisfaction Survey

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Client Satisfaction Survey

Clients are special and they have to be treated as such in order to keep them coming back again and again.

Client Satisfaction Surveys are one of the finest ways to make clients feel special. They give businesses an opportunity to show their clients that they really care about them and would like to provide them with the best service possible. By getting clients to evaluate different aspects of the company and its products or services and by giving them a channel to convey their experiences, businesses can maintain a healthy client base and even enlarge it.

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Client Satisfaction - Obtaining Feedback and Strengthening the Bond

For your convenience and ease of reference, we have created a template of Client Satisfaction Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

Question: How true are the following statements about our service representatives?

	True	Somewhat true	Not sure	False
They are well trained
They are well supervised.
They are professional in their conduct.
They work to serve you in the best possible way.
They are quick to respond to your requirements.
They have good knowledge in their field of expertise.
They respond to your queries keeping in mind your individual requirements.

Question: How can we further improve our services?

Question: Does our technical support meet your expectations?

Yes, it does
Yes, to an extent
Not really sure
No, not as much I expected
Not at all
N/A

Question: How do you perceive us as an organization in the marketplace?

Question: Are you satisfied with the company's product(s) and services?

Yes, I am
Somewhat
Not sure
No, not as much as I expected
No, not at all
N/A

Question: How will you rate our services in the following areas?

	Very good	Good	Average	Poor	Unsatisfactory
Reliability of our services
Responsiveness of our representatives in meeting clients' needs
Courtesy in dealing with clients
The cost of our services
Relevance of services to clients' needs
Effectiveness of services in solving clients' problems

Question: How will you rate our company in understanding your business requirements and providing you with compatible solutions?

Excellent
Good
Average
Poor
Unacceptable

Question: What are the reasons for your choosing our Company over others?

Has indepth knowledge of industry
Provides good customer service
Responds to your requests in time
Provides value for your money
Provides good consultative services
Chooses innovative ways to meet your changing requirements.

Question: How would you rate our performance vis a vis other companies?

Very good
Good
Average
Poor
Unsatisfactory