Customer Satisfaction Survey

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Customer Satisfaction Survey

Customer Satisfaction Surveys are an excellent way for companies to engage their customers. Not only are they an effective tool to gauge the extent of customer satisfaction and identify gaps between needs and delivery, they are also a wonderful means to let customers know: We Value Your Opinion.

By engaging their customers, companies are very likely to maintain a loyal customer base. However, they are even more likely to expand this base, thanks to a positive word-of-mouth advertising that the satisfied customers are likely to generate. That’s one more reason why Customer Satisfaction Surveys are such a good thing.

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Understanding Customers-The Key to Success

For your convenience and ease of reference, we have created a template of Customer Satisfaction Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

Question: How would you rate the quality of our product(s) and services?

Very Good
Good
Average
Poor
Unsatisfactory

Question: Have you been able to accomplish your goals with the aid of our product(s) and services?

Yes, it has been a great help
Yes, to an extent
Not really sure
No, not as much I expected
Not at all

Other

Question: How will you rate our efficiency in responding to your queries?

Excellent
Good
Average
Poor
Unsatisfactory

Question: Did you face any problem using our product(s) and services?

None at all
Very few
Few
Many

Other

Question: Which aspect/s of our work do you find good?

Effective communication
Customer Service
Timeliness of delivery
Meeting your requirements
Providing value for your money
Complaint handling process

Question: How will you rate us in being able to understand your business requirements and providing you with compatible solutions?

Excellent
Good
Average
Poor
Unacceptable

Question: Please give your valuable suggestions regarding how we could improve the quality of our product(s) and services

Question: Please specify any one area of our work, where you would like us to improve.

Question: If you are satisfied with our product(s) and services, would you like to recommend it to others?

Yes
No

Question: What are the chances of your ordering more products from us or using our services in future?

Very High
High
Not Sure
Less
Very Less

Question: What do you feel about the price of our product(s) and services?

Expensive
Slightly overpriced
Affordable
Slightly underpriced
Inexpensive