Surveyonics - Online Survey Software

Understanding Customers-The Key to Success
For your convenience and ease of reference, we have created a template of Customer Satisfaction Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

 Question: How will you rate our efficiency in responding to your queries?
Excellent
Good
Average
Poor
Unsatisfactory
 Question: If you are satisfied with our product(s) and services, would you like to recommend it to others?
Yes
No
 Question: Please give your valuable suggestions regarding how we could improve the quality of our product(s) and services
 Question: How will you rate us in being able to understand your business requirements and providing you with compatible solutions?
Excellent
Good
Average
Poor
Unacceptable
 Question: Have you been able to accomplish your goals with the aid of our product(s) and services?
Yes, it has been a great help
Yes, to an extent
Not really sure
No, not as much I expected
Not at all

Other
 Question: Please specify any one area of our work, where you would like us to improve.
 Question: How would you rate the quality of our product(s) and services?
Very Good
Good
Average
Poor
Unsatisfactory
 Question: What are the chances of your ordering more products from us or using our services in future?
Very High
High
Not Sure
Less
Very Less
 Question: What do you feel about the price of our product(s) and services?
Expensive
Slightly overpriced
Affordable
Slightly underpriced
Inexpensive
 Question: Which aspect/s of our work do you find good?
Effective communication
Customer Service
Timeliness of delivery
Meeting your requirements
Providing value for your money
Complaint handling process
 Question: Did you face any problem using our product(s) and services?
None at all
Very few
Few
Many

Other