Customer Satisfaction With Products and Services Survey

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Customer Satisfaction With Products and Services Survey

In the world of business, the secret of success is continuous improvement. And what better way to do it than involve customers in the process?

There are many sides to customer satisfaction with a product or service. Price, quality, brand value, usability, ease-of-use and durability are just some of them. Customer Satisfaction with Product or Service Surveys are very helpful in assessing customer attitudes to and opinions on each of these aspects, and in identifying areas that need improvement.

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Customer Feedback - A Guide to Quality Improvement

For your convenience and ease of reference, we have created a template of Customer Satisfaction With Products and Services Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

Question: Which product(s) did you purchase from our company?

Question: How will you rate us in being able to understand your business requirements and providing you with compatible solutions?

Excellent
Good
Average
Unsatisfactory
Poor

Question: Have you purchased any of our product(s) from the company store?

Yes
No

Any other

Question: What suggestions would you like to give that will be useful in upgrading the quality of our products?

Question: Which aspect(s) of our work do you find good?

Effective communication
Customer Service
Timeliness of delivery
Meeting your requirements
Providing value for your money
Complaint handling process

Question: If you have visited our store, were you treated courteously on your arrival at the store?

Yes
No

Any other experience you would like to share.

Question: In your opinion which aspects of our customer service need improvement?

Efficiency of call handling
Communications and follow ups
Promptness in resolving issues
Courteousnessof employees
Response time

Question: What are the chances of your ordering more products from us or using our services in future?

Very High
High
Not Sure
Less
Very Less

Question: How would you rate the quality of our product(s)?

Very Good
Good
Average
Poor
Unsatisfactory

Question: Please give your valuable suggestions regarding how we could improve the quality of our product(s) and service(s)

Question: How would you rate the quality of our services?

Very Good
Good
Average
Poor
Unsatisfactory

Question: Have you been able to accomplish your goals with the aid of our product(s) and service(s)?

Yes, it has been a great help
Yes, to an extent
Not really sure
No, not as much I expected
Not at all

Question: How did you come to know about our store?

Newspaper Ad
Radio
Television
Banners

Other

Question: Did you face any problem using our product(s) and service(s)?

None at all
Very few
Few
Many

Question: What do you feel about the price of our product(s) and service(s)?

Expensive
Slightly overpriced
Affordable
Slightly underpriced
Inexpensive

Question: How will you rate our efficiency in responding to your queries?

Excellent
Good
Average
Poor
Unsatisfactory

Question: If you are satisfied with our product(s) and service(s), would you like to recommend it to others?

Yes
No
Can't say