Customer Satisfaction With Products and Services Survey
In the world of business, the secret of success is continuous improvement. And what better way to do it than involve customers in the process?
There are many sides to customer satisfaction with a product or service. Price, quality, brand value, usability, ease-of-use and durability are just some of them. Customer Satisfaction with Product or Service Surveys are very helpful in assessing customer attitudes to and opinions on each of these aspects, and in identifying areas that need improvement.
Surveyonics - Online Survey Software
Customer Feedback - A Guide to Quality Improvement
For your convenience and ease of reference, we have created a template of Customer Satisfaction With Products and Services Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.
If you have visited our store, were you treated courteously on your arrival at the store?
Any other experience you would like to share.
In your opinion which aspects of our customer service need improvement?
Efficiency of call handling
Communications and follow ups
Promptness in resolving issues
If you are satisfied with our product(s) and service(s), would you like to recommend it to others?
What are the chances of your ordering more products from us or using our services in future?
Which aspect(s) of our work do you find good?
Timeliness of delivery
Meeting your requirements
Providing value for your money
Complaint handling process
Have you been able to accomplish your goals with the aid of our product(s) and service(s)?
Yes, it has been a great help
Yes, to an extent
Not really sure
No, not as much I expected
Not at all
How would you rate the quality of our product(s)?
Did you face any problem using our product(s) and service(s)?
None at all
How will you rate us in being able to understand your business requirements and providing you with compatible solutions?
How will you rate our efficiency in responding to your queries?
Have you purchased any of our product(s) from the company store?
How did you come to know about our store?
What suggestions would you like to give that will be useful in upgrading the quality of our products?
Which product(s) did you purchase from our company?
Please give your valuable suggestions regarding how we could improve the quality of our product(s) and service(s)
What do you feel about the price of our product(s) and service(s)?
How would you rate the quality of our services?
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