Loyalty Program Design Survey

HOME

SURVEY TEMPLATES

FEATURES

ABOUT US

FAQs

CREATE SURVEY

Loyalty Program Design Survey

If Customer Satisfaction Surveys are important for companies, Loyalty Program Design Surveys are indispensable.

To experience strong growth and increased profitability, companies need a strong and broad base of satisfied customers. But a satisfied customer is not necessarily a loyal customer. This makes it essential for a company to know whether and why customers buy the same product or service over and over again, as also their level of satisfaction with the company and its products and/or services. And hence the need for Loyalty Program Design Surveys.

Surveyonics - Online Survey Software

		Forgot Password?	New User
Enter Username	Enter Password

Understanding and Developing Customer Loyalty

For your convenience and ease of reference, we have created a template of Loyalty Program Design Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

Question: Please specify your gender.

Male
Female

Question: Which age group do you fall into?

21 and Under
22 to 34
35 to 44
45 to 54
55 to 64
65 and Over

Question: In which category does your income fall?

Under $ 20,000
$20,000 to $29,000
$30,000 to $39,000
$40,000 to $49,000
$50,000 to $69,000
$70,000 to $89,000
$90,000 to $109,000
$110,000 to $149,000
$150,000 and above

Other

Question: Was the staff in the store able to resolve your query regarding the product?

Yes
No
Somewhat

Question: If you are a frequent buyer of our product, how likely is it that you will still try out a different brand offering a similar product?

Very likely
Likely
Not sure
Unlikely
Very unlikely

Question: Please specify how frequently do you buy our product (Insert the name of the product here).

once a week
once a month
once in three months
once in six months
once a year

Other

Question: If you are not satisfied with our product, what is the reason for the same?

Question: If you are satisfied with our product, will you continue to buy it in future as well?

Yes
No
Can't say

Question: Rate your satisfaction level with our product (Insert the name of the product here).

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

Question: If you are satisfied with our product, would you recommend it to others?

Yes
No
Can't say

Question: How friendly and helpful was the staff in the store in explaining the benefits of the product?

Very friendly
Friendly
Disinterested
Unfriendly
Very Unfriendly

Question: What according to you works best in keeping customers loyal to a product?

Good product and service
Courteous behavior of sales demonstrators
Good sales promotion strategies
Solving customer complaints in time
Giving discounts
Giving incentives on 'introduce a friend' offer
Taking customer feedback regularly

Any other, please specify.

Question: How would you rate this product?

Very good
Good
Average
Poor
Very Poor