Medical Patient Satisfaction Survey

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Medical Patient Satisfaction Survey

Medical Patient Satisfaction Surveys are to the providers of healthcare services as Customer Satisfaction Surveys are to the businesses. Indeed, patients have become customers too and obtaining feedback from them has become vital.

Medical Patient Satisfaction Surveys provide useful insights into different components of a hospital/healthcare centre including infrastructure, personnel, facilities and procedures, thus giving the healthcare service providers the opportunity to identify areas that need improvement and create an image of trustworthiness.

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Measuring Patient Satisfaction

For your convenience and ease of reference, we have created a template of Medical Patient Satisfaction Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

Question: What would you say about the person handling the phone queries?

Very prompt
Slow
Gave the advice needed
Well informed
Courteous
Helpful
Rude
Not well informed

Other

Question: Are you able to schedule your appointment in a reasonable amount of time?

Yes
No

Other

Question: Which age group do you fall into?

Below 20
21 to 30
31 to 40
41 to 50
51 to 60
61 to 70
70 to 80 and above

Question: How did you find our healthcare provider(s) in the following areas?

	Excellent	Good	Average	Unsatisfactory	Poor
He/She listened to your problems and showed concern for those problems
He/She explained the things to you in a way you would understand
He/She was very patient and discussed your problem in detail

Question: How much time do you have to usually wait before you can see the healthcare provider?

Question: How many times have you availed the healthcare facilities offered by our hospital in the past?

Question: What do think regarding the hospital's facilities in the following areas?

	Strongly agree	Moderately agree	Not sure	Moderately disagree	Strongly disagree
The staff gives clear information
The staff is well informed and knowledgeable
The appointment times are usually convenient
The interaction with the healthcare providers is good
The billing procedures are hassle free
The referrals to a specialist are handled in a timely way
The patients are the top priority for the hospital staff

Question: What will be the reason for you to refer a friend or family members to our hospital?

Question: In which department were you seen by a health care provider in your recent visit to the hospital?

Family Practice
Gynaecology
Internal Medicine
Pediatrics
Rheumatology
Skincare
Surgery

Any other, please specify

Question: Please specify your gender.

Male
Female