Surveyonics - Online Survey Software
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Case Studies

Challenge:

Dove Furniture is a furniture manufacturing company with 300 employees. Company managers conduct periodic employee satisfaction assessments. These assessments are usually part of employee performance sessions. With high turnover rates and decreasing productivity, Dove managers decided to conduct online employee satisfaction surveys. Dove chose Surveyonics to design and analyze the survey because of their expertise in human resources surveys and accessible user interface.

Input Concerns:

Employee satisfaction is vital to company success, employee retention, and customer satisfaction. Employees, however, have to be guaranteed privacy before they are asked to give their opinions on the company. In designing their employee satisfaction survey, Surveyonics made sure that confidentiality and anonymity were protected. The easy to incorporate Internet software service developed by Surveyonics meant that Dove could allow its employees direct and anonymous access.

Output Concerns:

The main output concern in the Dove employee satisfaction survey is whether survey answers would address research questions. In other words, would the survey give insights into why employees are quitting the company? and why do those who are staying have low productivity?

Solution:

Surveyonics analyzed the Dove employee satisfaction survey after automatically exporting the data into a statistical program. This made it easy to analyze the results and address specific questions on employee attrition and productivity. Since the surveys were anonymous, employees understood that their answers would not be traced back to them. This was an important aspect of the reliability and validity of the survey results.

Result :

Dove management learned that employees were very concerned about safety in the main manufacturing facility. Of the 180 direct manufacturing employees, 155 (86%) completed the employee satisfaction survey at the time of analysis. In the group that completed the survey, nearly 70% (108 employees) were concerned about safety practices and procedures. Given the highest employee turnovers over the past year were in the manufacturing facility, managers at Dove determined that safety was a strong factor. Based on the Surveyonics survey results, the company was able to overhaul its safety procedures. This was expected to address all the safety issues identified by employees in the anonymous employee satisfaction survey.

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Survey Features
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User-friendly survey creation
Surveyonics online survey software gives you the freedom to create, analyze, and publish surveys in minutes. Use existing survey templates or create fresh surveys.
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Choose how users can respond to your Survey questions
Define responses as single correct option, multiple correct options, text boxes, priority lists and various other formats.
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Popularize your Surveys
Allow more and more users and friends participate in your survey. Easy sharing tools from Surveyonics help you link your surveys with your social network profiles.
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See results as they pour in
Instantly view all the responses to your surveys in real-time. Surveyonics guarantees speedy reporting and uninterrupted reporting.
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Customize Result Report
Smart survey result reports from Surveyonics help you to apply various filters and parameters to your reports.