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1. Based on your most recent experience with our online solution, how likely are you to recommend us to other organisation?
Never
Not likely
Maybe
Likely
Extremely likely
2. How often do you typically use the Solution
Daily
Weekly
Once a Month
Quarterly
Once a Year
Do not use
3. How easy is it to use our online solution?
Very easy
Easy
Neither easy nor difficult
Very Difficult
4. How did our solution perform
Miserably
Somewhat Satisfactory
Very Satisfactory
Delightfully
5. How many times did you contact Customer Support in order to resolve your problem?
Once
Twice
More than twice
My issue is still not resolved
I have never contacted Customer Support
6. How much did you enjoy your experience with our support representative?
Fantastic
A lot!
A little bit
Didn’t enjoy
My experience was bad
I have never contacted Customer Support
7. Did we answer your question(s) or resolve your issue(s)?
Yes
Not completely
No
I have never contacted Customer Support
8. What service(s) would you like us to include in our online package
9. It is our goal to provide excellent products and services to our customers. If we are not meeting your expectations, we want to know. Please feel free to indicate in the column below and let us know if there is anything else that you want to make us aware of or improve on. This will be read by the officer responsible for our products & support services.
10. In Overall, how do you rate our services based on your experience
Excellent
Very Good
Good
Poor
Very Poor
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