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1. Do you agree with the no customer facing service provided by the Business?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
2. Are you satisfied with the information you providing to the customer?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
3. Do you feel that you are given enough training to be able to communicate with all customers?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
4. Do you think your company provide you enough information to deal with the customer?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
5. Would the customer benefit from direct meeting with the staff rather than talking on the phone?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
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